FAQs

US Heritage Group ships all our products directly from our factory in Chicago, Illinois. We can arrange shipping to anywhere in the United States, as well as Canada, Mexico, and other international locations.

US Heritage Group provides a standard 1 year warranty against material defects for all our products.

Shipping time depends on your location, but typical UPS shipments take 1-4 business days, while LTL freight service typically takes 2-7 business days. Estimated shipping times can be provided at the time of purchase, and expedited shipping is available upon request.

Standard products can be returned within 30 days of purchase for refund minus a 20% restocking fee. Returned products must be inspected for damage before a refund is issued. Custom products or standard products blended with color cannot be returned.

Samples should be mailed to:
US Heritage Group
2900 N. Kearsarge Ave.
Chicago, IL 60641
Be sure to include a completed matching request form and contact information with your samples.

Lead time depends on the type and quantity of material ordered. Stock materials and small orders can typically be shipped within a few days, while larger orders can take 1-2 weeks to ship. Lead time estimates are provided at the time an order is placed.

FAQs | US Heritage